Privacy Policy

Who we are and how to contact us

HOLLISMERE Hospitality Advisory is responsible for the information handled through this website. For privacy questions or requests, email anne@hollismere.com with “Privacy request” in the subject, or write to HOLLISMERE, 3001 S Hardin Blvd Ste 110 PMG 3002, McKinney TX 75070, USA. You can also call +1 314 930 9222.

Information we collect

When you enquire or request a consultation, we receive the details you provide, such as your name, email address, organisation, telephone number, area of interest and message. Please provide only information relevant to your enquiry and avoid sending sensitive personal information or information about other people unless necessary and appropriate.

Our hosting and security services process technical information such as IP addresses, browser information, request times and verification results to deliver the website and prevent abuse. Staff sign-in also involves the authorised staff member’s Google account identity and access credentials. Reading preferences are stored on your device when you choose to save them.

Business contact information used for prospect research may also come from publicly available business websites, professional sources and direct correspondence. We use such information to assess potential business relevance and contact the appropriate organisation; it is not evidence that an individual has agreed to receive marketing.

Why we use it

We use enquiry details to respond, arrange discussions, assess service requests and maintain business correspondence. Where applicable, the legal basis is taking steps at your request before entering a contract or our legitimate interests in responding to business enquiries and managing relationships.

We use technical and verification information for our legitimate interests in securing the website, preventing spam and maintaining reliable services. Where consent is required for marketing or optional technologies, we seek it separately. We may also process information to comply with legal obligations. You can withdraw consent without affecting processing that was lawful before withdrawal.

Email verification and spam review

Submitting a website enquiry triggers a confirmation email. The link expires after 24 hours. Your enquiry is held until you confirm your email, and suspicious submissions may require staff review before delivery to the team. An enquiry does not automatically subscribe you to marketing. If verification prevents you from contacting us, use the email address or telephone number above.

AI-assisted processing

We use automated tools, including AI services, to help review enquiries, research business prospects, organise records and prepare recommendations or draft correspondence. Relevant submitted or business contact information may be processed by these services. Automated screening may delay a message for review; staff can review it. You can ask us to review an issue or explain how your information is being used. Do not rely on an automated draft as a confirmed commercial commitment.

Service providers and disclosures

We use service providers to host and secure the website, deliver email, maintain records and support automation. These include Cloudflare, Resend, Google Workspace, Make and OpenAI where relevant to the service or workflow. Google Fonts also receives connection information when your browser requests the website’s fonts.

We may disclose information to professional advisers or authorities where necessary for legal obligations or to protect rights and security. We do not sell enquiry details. We do not promise that information never leaves HOLLISMERE: the providers supporting these functions necessarily process relevant information.

International processing

HOLLISMERE operates from the United States and uses providers that may process information in the United States and other countries. If data protection law requires safeguards for an international transfer, those requirements apply to the relevant processing. Contact us for information about the arrangements applicable to your data; the use of a provider does not mean all information remains in your country.

How long information is kept

The website’s temporary enquiry and spam-review store is scheduled for daily deletion of records older than 30 days. Confirmation links expire after 24 hours. This does not delete messages already delivered to email or records transferred to the CRM.

Business correspondence and CRM records are kept according to the continuing relationship, the purpose of the record, legal and accounting requirements, and the need to establish or defend claims. Contact us about a specific record or deletion request. Staff sessions expire after eight hours. Security and service logs are subject to the relevant service settings and operational needs.

Your choices and rights

Depending on the law applicable to you, you may request access, correction, deletion, restriction or a copy of your information, and object to certain processing, including direct marketing. Some rights have exceptions. We may need to verify your identity before responding. Contact anne@hollismere.com; do not send identification documents unless requested through an appropriate channel.

To stop marketing communications, use any unsubscribe option provided or email us with “Unsubscribe”. You may also complain to your local data protection authority; in the UK, this is the Information Commissioner’s Office at ico.org.uk. We welcome the opportunity to address concerns directly.

Security, links and updates

We use access controls, secure connections and verification measures, but no system can guarantee absolute security. External websites have their own privacy practices. This policy will be updated when our website or processing changes; the date above identifies this version.